Refund Policy

SUBSCRIPTIONS

Monthly Programs
Any month-to-month subscription plan may be canceled at anytime. If canceled within 30 days from date of purchase, buyer will receive a full refund. If canceled after the initial 30 days, buyers subscription will end at the end of that 30 day period. To cancel your subscription, send an email to billing@chadryan.com or call 206-720-1000.

 

PRODUCTS

Learning Systems, Books and Programs
Any media or print product (e.g. CDs, books, learning systems, etc.) in its original condition may be returned for a full refund or exchange within thirty (30) days from the original purchase. The original receipt or online order number is required for all returns and exchanges.

A missing item or damaged product fee of 15% will be applied to any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in “like new” condition). Any product that is returned without promotional item(s) included with the original transaction (e.g., Special Report, promotional CD) will have the value of the promotional item deducted from the refund amount.

Other Items
All electronically distributed products (e.g. ebooks, software, online video and audio, etc.) are a non-refundable purchase and durable goods (e.g. clothing, hats, ponchos, etc.) are a non-refundable purchase.  Items that are defective or of an incorrect size may be exchanged for a similar product (you will be charged for any increase in price between the returned item and the new item).

Purchases made through third-party vendors (e.g. Amazon, Barnes & Noble, etc.) are subject to that vendor’s specific return and billing policies. In these instances, you must contact the vendor directly for support and inquiries regarding their policies.

 

LIVE EVENTS

The Chad Ryan Company sells event registrations and does not guarantee event dates, locations or presenters. All event dates, locations or presenters are subject to change due to logistical factors and attendance rate.

Refunds
You, the buyer, may cancel event transactions at any time prior to midnight of the third business day after the date of the transaction. Due to administrative costs, salaries, coordination activities, materials printed, materials acquisitions, hotel contracts and all other business expenses incurred for a public event, following three business days, all event registration fees are a non-refundable purchase. No exceptions to the refund policy will be made after midnight of the third business day after the date of the transaction.

Transfers
Transfers to a different date/location must be made a minimum of sixty (60) days prior to the scheduled event date by contacting The Chad Ryan Company and paying a $75 transfer fee. Transfers may occur one time only and are valid for one year from the date of the registered event. No transfers will be made within sixty (60) days of the event date. Events registrations are transferable between individuals.

If transferring to an upcoming event is not a viable option, the price paid for enrollment less the appropriate transfer fee, less the value of any promotional items received at the time of registration (e.g., learning systems, books) will be converted to a non-refundable credit that may be applied toward any event or product for up to one full year from the date of the registered event.

Complimentary enrollments are only valid for the event date in which the primary registrant enrolled and are non-transferable within sixty (60) days of the event start date. Complimentary enrollments are non-refundable.

Failure to Attend
Failure to attend a registered event without prior notice, as outlined above, will result in the forfeiture of payments collected toward the event registration.

Payment Plans
By participating in any delayed or partial payment plan, you agree to pay your balance in full according to the terms outlined on the Event Registration form, including a processing fee for each delayed payment.

If any amount due is not received within fourteen (14) days after the date such amount is due and payable, then you shall pay default interest upon such unpaid amount at the rate of the lesser of one and a half percent (1.5%) per month or the maximum amount permitted by applicable law, which default interest shall accrue from the due date until paid in full. You will be responsible for reimbursement of any legal fees and costs incurred in our attempts to collect payment in full.

Failure to complete payment as agreed will cause event and package prices to revert to regular retail prices.

Event Accommodations
All event pricing includes event tuition only. All food, travel and accommodation costs are not included in the event price unless specifically stated in writing. If accommodation payments are to be collected, full payment must be received 30 days prior to the event start date. Clients who have not completed payment for their accommodations by the event start date will not be granted admission. The event cancellation policy set forth above also applies to any accommodation payments applicable to that event.

Special Accommodations for Disabilities
At all places of public accommodation, those facilities are equipped to accommodate disabled guests. Any need for special accommodation for the event itself will be the responsibility of the client. The client is responsible for coordinating and assuming financial liabilities for any accommodations, as well as notifying The Chad Ryan Company of these accommodations at least 30 days prior to the event. Upon request, we will assist with the acquisition of special accommodations for the event whenever possible, however, the client is financially responsible for all arrangements. Should you have any questions, please contact a member of our prior to enrollment. No exceptions to the refund policy will be made after the transaction has been processed.

Guarantee
Some events may provide a Risk-Free Guarantee.  In order to qualify for a refund at these events, please review the enrollment agreement for your particular event.

Deposits
Some events may involve a non-refundable minimum deposit which must be made at the time of enrollment in order to secure your registration for the event.

Updated December 2013